Shipping Information

We currently ship to locations throughout Kenya. Our shipping coverage includes:

Major Cities: Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, and other major urban centers
Towns: Most towns and municipalities across Kenya
Rural Areas: We strive to reach rural areas, though delivery times may be longer

If you're unsure whether we ship to your location, please contact us before placing your order. We're continuously expanding our shipping coverage to serve more customers.

We offer several shipping options to meet your needs:

Standard Shipping: Our standard shipping option provides reliable delivery within 5-10 business days. This is our most economical option and is suitable for most orders.

Express Shipping: For faster delivery, choose our express shipping option. Orders are typically delivered within 2-5 business days. Additional fees apply.

Same-Day Delivery: Available in select areas for orders placed before a certain time. Check availability at checkout.

The shipping method you select will affect both delivery time and cost. All shipping options are clearly displayed during checkout so you can make an informed decision.

Delivery times vary based on your location and selected shipping method:

Major Cities: 2-5 business days with standard shipping, 1-2 business days with express shipping
Towns: 5-7 business days with standard shipping, 2-4 business days with express shipping
Rural Areas: 7-10 business days with standard shipping, 4-7 business days with express shipping

Please note that these are estimated delivery times. Actual delivery may vary based on factors such as weather conditions, public holidays, and order volume. We'll provide you with a tracking number once your order ships so you can monitor its progress.

We take great care in packaging your orders to ensure they arrive safely. Items are securely packaged in appropriate boxes or envelopes, fragile items receive extra protection, and all packages are sealed and labeled clearly.

If you receive a damaged package, please contact us immediately. We'll arrange for a replacement or refund as appropriate.

Large or Heavy Items: Large or heavy items may require special handling and may have different shipping costs and delivery times. You'll be notified of any special requirements before your order is confirmed.

Multiple Items: If your order contains multiple items, they may be shipped separately if they come from different warehouses or have different processing times. You'll receive separate tracking numbers for each shipment.

Holiday Periods: During peak shopping seasons and holidays, delivery times may be extended due to increased order volumes. We recommend placing orders early during these periods to ensure timely delivery.

If you have any questions about shipping or need assistance with your order, please contact us:

Email: sales@bgbrandhub.com
Phone: +254 709 228 500
Address: Mua Hills, Machakos, Kenya

Our customer service team is available to help with any shipping-related inquiries or concerns.