Privacy Policy

BG Brand Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

By using our website, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services.

We may collect personal information that you voluntarily provide to us when you register for an account, place an order, subscribe to our newsletter, contact us for customer support, or participate in surveys or promotions.

This information may include name and contact information (email, phone number, address), payment information (processed securely through third-party providers), account credentials, and order history and preferences.

When you visit our website, we automatically collect certain information about your device, including IP address, browser type and version, operating system, pages visited and time spent on pages, referring website addresses, and cookies and similar tracking technologies.

We use the information we collect for various purposes, including:
• To process and fulfill your orders
• To manage your account and provide customer support
• To send you order confirmations, updates, and shipping notifications
• To communicate with you about products, services, promotions, and events
• To improve our website, products, and services
• To detect and prevent fraud and abuse
• To comply with legal obligations
• To analyze usage patterns and trends

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure payment processing through trusted third-party providers, regular security assessments and updates, access controls and authentication procedures, and regular backups and disaster recovery procedures.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who perform services on our behalf (e.g., payment processing, shipping, email delivery)

Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

With Your Consent: We may share information with your explicit consent

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Depending on your location, you may have certain rights regarding your personal information, including:
• The right to access your personal information
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to object to processing of your information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the Contact Us section below.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: sales@bgbrandhub.com
Phone: +254 709 228 500
Address: Mua Hills, Machakos, Kenya